To our TV customers
We’re grateful we’re your TV provider. We want to offer you the best TV experience at a value that also makes sense to you.
Nexstar wants to nearly double the retransmission fees we pay, which we cannot accept while still providing choice and value to you. We’ve spent the past weeks making multiple good faith proposals, but Nexstar is still trying to force us to accept an unreasonable price point, knowing that it could directly impact you.
What’s more, Nexstar claims that it offered us an unconditional 30-day extension. That is not true. Nexstar’s extension would have required us to accept a proposed fee increase and even apply that increase to a period of time that has already passed. We will continue to meet with Nexstar this week.
The Nexstar playbook
Nexstar pulls or threatens to pull their stations from the customers of TV providers to increase fees for stations far beyond their value. They’ve done it to Cox Cable, DISH, and Charter Spectrum, and now they’re doing it to us.
The four major broadcast networks (ABC, CBS, FOX, and NBC) have together lost about half their primetime audience over the past few years. Despite this, Nexstar is demanding the largest increase that AT&T has ever seen from any content provider.
By asking us to pay even for viewers who choose to receive Nexstar stations for free over the air or through other means, Nexstar is also reducing consumer choice. For a company seeking to become the largest broadcaster in America, this is behavior that should not be rewarded.
We’re fighting for you
You’ve sent a very clear message that you don’t want to keep paying for channels you don’t care about. We agree that you deserve more choice over which channels you want to pay for, and the freedom to decide where, when, and on what device you can watch shows you enjoy.
We appreciate your patience while we work this out with Nexstar. These types of disputes are often resolved quickly, and we hope that will be the case this time. We’ll continue to provide updates here to keep you informed about our progress.
Still have questions? Here are some answers.
What is Nexstar?
Nexstar Media Group is a publicly traded U.S. telecommunications company. They currently own or control 174 local TV stations across the U.S. Most are affiliates of the four major broadcast networks: ABC, CBS, FOX, and NBC.
Why are there local channels missing from my TV lineup?
Nexstar has removed its channels from your lineup even though we offered Nexstar more money to keep them available to you. Nexstar simply said no and elected to remove them from your lineups instead, putting you in the middle of its negotiations.
Can’t you just offer me another channel from the same network to replace the one from Nexstar?
It’s unfortunate, but no. Nexstar has exclusive control over which customers in your area can receive the networks they carry, regardless of the provider you choose.
When will these channels come back?
We share your frustration and are working to return your local channels as soon as possible. These types of disputes are often resolved quickly, and we hope that will be the case this time.
How can I watch shows I may be missing?
If you’re missing local stations you care about, you still have options:
Most of these stations can be viewed over the air or online at the station websites. You should be able to find station websites by searching online for the name of the local station.
The major broadcast networks (ABC, CBS, FOX, and NBC) usually stream popular primetime series on their websites and mobile apps.